This policy explains how the Joola website handles information submitted through contact forms, quote requests, product inquiries, and project support messages. The site is designed for commercial buyers, dealers, schools, clubs, hospitality operators, and recreation facilities that request table tennis equipment planning assistance.
Forms may collect name, email address, company, facility type, country, project notes, table count targets, room constraints, and service interests. The information helps route requests to the appropriate project, dealer, or support contact. We do not ask for payment card details through general inquiry forms.
Submitted information may be used to answer questions, prepare quotations, recommend product categories, coordinate dealer support, clarify installation assumptions, and follow up on replacement-part or accessory needs. Project notes may be summarized internally so team members understand the facility context before responding.
Information may be shared with authorized dealers, logistics providers, or service partners when needed to support a specific inquiry. Those parties receive only the details relevant to the request. We do not sell inquiry data to unrelated advertisers.
Commercial inquiry records may be retained as long as needed for quotation, service, warranty, or account history. You may request correction or removal of contact information by emailing [email protected]. Some records may be retained where required for legitimate business, legal, or warranty reasons.
